Robin Lull_Resume1

RESUME

Robin C. Lull
P.O. Box 73
Perkinsville, VT 05151

SUMMARY OF QUALIFICATIONS/ACHIEVEMENTS

Experienced and knowledgeable Information Technology Technician seeking to contribute
training and acquired skills within Technical Support and/or Help Desk role.
Work well independently, or in a group setting providing all aspects of computer and network support
such as troubleshooting, installations, and maintenance.
In-depth knowledge and understanding of software packages, PC building and operating systems.
Very skilled in providing Customer and End-User Help Desk Support.
Easily identify and resolve technical issues and concerns.
Excellent communication and presentation capabilities with recommendations and testimonies
from several Dartmouth Professors and staff.

PROFESSIONAL EXPERIENCE

Operations Technician – Instructional Services/Classroom Technology Services
Dartmouth College, 2001-Present
· Provide training for staff, professors, and visitors on classroom technology.
· Support staff and professors and visitors on all audio/video/computers/teleconferencing systems that are utilized.
· Support, train or operate event for staff, professors and visitors with teleconferencing systems.
· Service and maintain audio/visual/computer equipment and accessories.
· Consult on Windows/PC applications, hardware, and software.
· Operate and record live events to provide audio/visual support

PC Consultant/Field Service Technician
Self-employed, 2000-2001
· Built and Consulted on networks and windows platform PCs.
· Supported contractual service calls
· Service PC laptops, workstations, servers, and peripherals.

Field Service Technician-- Unisys Contractor
Connecticut Valley Computer Services, 1999- 2000
· Service sorting machines, PC laptops, workstations, servers, and peripherals.

Fulltime Regular Clerk Craft
United States Postal Service, 1994-1999
· Multiple duties sorting mail and expediting (Clerk Craft).

EDUCATION & TRAINING

Professional Development at Dartmouth College
· Various Audio/Video classes at INFOCOMM
· Microsoft PowerPoint class on site at Dartmouth
· Online course on Audio/Visual Essentials
· Online course on Tanberg VTC systems
· 7 Habits of Highly Effective People
· SynAudCon Audio Conference (Synergetic Audio Concepts)

New Horizons Computer Learning Center, Nashua NH, 1998-1999*
I.T. tech track for MCSE+I Microsoft Certification
· Gained Microsoft Certification on WINDOWS NT SERVER

Courses included:
· Supporting Win 98 MS955
· Networking Essentials MS578
· Supporting Win NT 4.0 Core Technologies MS922
· Supporting Win NT 4.0 Server Enterprise
· Internetworking TCP/IP Win NT 4.0 MS688
· A+ Certification self-study Computer CD course
· Administering MS WIN NT 4.0 self-study Course
· Creating & Managing a Web Server Using I.I.S.
· Secure Web Access Using Microsoft Proxy Server
*(Began Building and Consulting on webpages, networks and windows platform PCs)

Vermont State Police Academy
· Completed Part-Time Police Officer trainings with high marks.
· Completed Correctional Officer trainings with high marks.

Community College of Vermont, 1986-1988
· Coursework: Psychology, Human Services and Law: 36 credits

(OLDER, more in-depth STYLE BELOW)

Education and Training:

Springfield High School, Springfield, Vt
Foods Planning and Serving, Olympics of the Mind,
Plays, and Concert Choir(*under Tom Battista)
*Excellent reference for music related*

Community College of Vermont :
36 credits-Human Services and Psychology major.

New Horizons Computer Learning Center
Amherst St. Nashua NH USA :
I.T. tech track for MCSE+I Microsoft Certification.
Gained Microsoft Certification on WINDOWS NT SERVER.

Courses included:

Supporting Win 98 MS955

Networking Essentials MS578

Supporting Win NT 4.0 Core Technologies MS922

Supporting Win NT 4.0 Server Enterprise

Internetworking TCP/IP Win NT 4.0 MS688

A+ Certification self-study Computer CD course

Administering MS WIN NT 4.0 self-study Course

Creating & Managing a Web Server Using I.I.S.

Secure Web Access Using Microsoft Proxy Server

Strength/Experiences:

In 1989 I installed my own C-band satellite system, phone and cable.
I went on to learn how to build and troubleshoot several PCs & related,
and supplied upgrades for myself and many others.
Starting with systems as early as Dos V5 and Dos/Win3.1 and onward from there into current XP environments.
My self-made home network consists of many computers, DSL internet, wired LAN,
and 2 wireless networks to "light up" my house with internet anywhere for convenient laptop usage.
I have Installed several Local Area Networks, some that utilized RAS/WAN etc.

Starting with the stages of Windows 95 I gained experience with teleconferencing
using Microsoft Netmeeting and various other programs.
I also Created web pages for my father's genealogy research, my bands, and myself,
as well as having shown many others the fundamentals to creating their own web pages and
how to take better care of their own personal computers.
I’ve spent much time with audio/video recording/editing,
photo scanning/capture/editing, Microsoft word, power-point, publisher, and more.

Shortly before coming to work at Dartmouth, I worked for a Unisys subcontractor,
as well as independently, taking trouble calls and servicing servers, workstations, laptops,
routers and cisco devices (and more) in various locations such as banks, retail stores, homes, etc

As a musician I have worked a second full time job since 2000
as guitarist, bassist, lead vocalist, web master, sound engineer, and producer.
Currently as “Robin and Lori” aka “HeartFire”, we can be found at: http://robinlull.com

Work History:

INSV/CTS branch of Computing Services
Dartmouth College
January 2001 to Current
Operations Technician
Duties:
Provide Training for Staff/Professors/ & visitors on Classroom technology.
Support Staff, Professors, etc on all Audio/Video/Computers that they use.
Service and maintain audio/visual/computer equipment.
Consult on Windows/PC applications, hardware, software.
Upkeep of inventory of equipment and accessories.
*Excellent appraisals available*

Unisys Contractor & Self Employed
Field Service Technician/Consultant
Duties:
From April 1999-Sept 2000 for a NH based company
Then freelance through present:
Service sorting machines, PC workstations, servers, peripherals, etc
Consult on networks and windows platform PCs.

United States Postal Service
Fulltime Regular Clerk Craft.
From: 1994 thru 1999
Duties:
Multiple duties sorting mail and expediting (Clerk Craft).

(Multiple to condense old information)
From: 1990 thru 1994
-Support Staff at Cable Company and A/V store
From: apprx. 1985 thru 1993

-Correctional Officer Full time

-Claremont, NH-Job skills Trainer for developmentally disabled

-Brattleboro and Bellows Falls, VT-Molder

Martial Arts Student/Instructor: 25+years (Since 1981)
1st Dan Black Belt since December 1993, Okinawan/Ryukyu Kempo style
philosophy
goal orientation
leadership training
self-discipline
pressure point interests.
(Lifelong learning)

Contact Robin directly at:

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